Forum: Zamfoo Master and Alpha Master Plugin Support

hi,

im very very sorry i have not responded to this. i have no idea how i could have missed the post. it must have been from a server reboot before the email was sent to the support box. our responses are typically significantly under 8 hours.

the only way that no automation takes places is in the following scenarios:

1) your hosting plans are called root_xxxx
2) you are not selecting the correct package name when setting up accounts from whm
3) your billing software is not set to use the correct package name in the autogrant
4) you have incorrectly set an acl name in your billing software(not confirmed but potentially possible)

all of this is covered in the user guide which is accessible from whm in bolded red lettering.

thanks,
kevin